We understand that when you order a product there are a number of reasons you may decide to return it. We at E30 Clusters strive to make the experience as smooth and simple as possible.
Products ordered from E30 Clusters can typically be returned within 14 days of receipt of shipment
- Please contact us by email: email@example.com
- The consumer may return unused goods within 14 days.
Details in the regulations of § 11. Withdrawal from a distance or off-premises contract (for Consumer). We do not accept returns for products whose boxes have been opened.
- Complaints should be directed to the Seller in writing or via e-mail to the Customer Service Office.
- In the complaint, the User should provide his name and surname (name), correspondence address and specify the subject of the complaint.
- The seller will respond to its content within 14 days of receiving the complaint.
Details in the regulations § 12. Complaint on account of the Service provided and § 13. Complaint on defects of goods sold.
All items are shipped to the customer in good condition. However, mishandling by the shipper can cause parts to arrive damaged. Product defects may become apparent when the customer inspects the shipment received. These defects must be clearly described to E30 Clusters support , and pictures will be required to verify the reported defects in order to authorize a return. It is strongly recommended that all items be inspected for damage or defects upon receipt. In the case damaged parts are received, the customer must contact E30 Clusters within 3 business days to report the incident. All required documentation and paperwork for the claim requested from the customer must be received within 2 business days of reporting a damaged or defective product. To expedite the process, please include your order information and images of the damaged packaging and product with your initial submission. After 3 business days all claims of damaged or defective parts will be refused. E30 Clusters must be notified of defect or damage before the part is installed, painted, or modified in any way.
The Shipping Companies we use have a 5 business day window in which we can file a shipping claim. This claim submission stipulation is not controlled by E30 Clusters and we have no ability to affect the outcome of a shipping claim outside of this time window.
For all deliveries it is the customer’s responsibility to provide accurate contact and delivery information. In the event of a failed delivery due to incorrect information being provided the customer will be responsible for paying all incurred return shipping fees and will need to sibmit and additional payment to have the item shipped again. If the customer chooses to request a refund instead of reshipping the item, all shipping fees (both initial and return shipping) will be deducted from the refund. Likewise any delivery that is refused at the door will incur the same fees to cover return shipping, all of which which will be deducted from any refunds issued.
In the event that a shipment is lost by a shipping company (UPS, FedEx, USPS, etc.), a claim will be filed by the original shipper with that shipping company. E30 Clusters reserves the right to issue any and all refunds, exchanges or replacements until the shipping company has reimbursed E30 Clusters for the insured value of the lost shipment, Any deviation from this rule will be solely conducted by E30 Clusters at its own discretion.
Refunds will be made using the same method of payment as the original transaction whenever possible, with the exception of wire transfers. Any payment made via wire transfer will be refunded by company check. Refunds on credit cards/debit card shall be refunded to the same card number used for purchase.